Job Title: Technical Trainer

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time/Fixed Term (12 Months)

(If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Manager says:

The purpose of the role is to educate colleagues on how to effectively use the applications and processes required to do their role. The Technical Trainer will ensure changes are implemented smoothly, effectively, and achieve their intended benefits by focusing on the "people side of change" through strategic planning, communication, guided support and targeted training. Working to bridge the gap between technology and user proficiency by developing materials, delivering sessions, and providing support to boost digital literacy, efficiency, and improve application adoption.

Main Accountabilities:

What does this job involve:

·         Assess existing skill gaps and knowledge requirements across the organisation to determine technical and operational training needs.

·         Support product design and development to provide USER, business & regulatory requirements.

·         Support UAT of internal application production and design.

·         Design, develop, and update technical training materials, including manuals, e-learning modules, presentations, and hands-on exercises. Ranging from business procedures, internal/external system guidance and regulatory requirements.

·         Coordinating, organising and scheduling of courses, modules and face to face training in a time effective manner.  

·         Conduct training sessions for diverse audiences using various methods (in-person, virtual, blended learning), adapting the approach to different skill levels.

·         Develop and help execute comprehensive change management strategies and plans to support the adoption of new processes, systems, or technologies.

·         Identify potential people-side risks and anticipated points of resistance and escalate in the appropriate manner.

·         Work closely with communication, change, HR and OD specialists in the formulation of particular plans and activities to support project implementation.

Skills / Competencies:

·         A good understanding of how people go through a change and the change process.

·         Proven experience and knowledge of the insurance industry.

·         Proven experience in technical training delivery and/or change management within a complex organisational environment.

·         Strong ability to build relationships, influence without direct authority, motivate others, and manage group dynamics.

·         Familiarity with project management approaches, tools and phases of the project lifecycle.

·         Experience of working with an extensive and diverse stakeholder group including senior stakeholders and external stakeholders

·         Focus on outcomes and flexibility to manage priorities and resources in order to deliver team goals and expectations.

·         Exceptional communication skills – both written and oral with the ability to articulate complex information simply to a variety of audiences.

·         Able to work effectively at all levels in an organisation, providing coaching and support

·         Excellent active listening skills.

·         Must be a team player and able to work with and through others.

·         Ability to influence others and move toward a common vision or goal.

·         Familiarity with relevant technologies such as Learning Management Systems (LMS), e-learning platforms, Microsoft Office.

·         Preferred to have knowledge in Articulate 360, Vyond and Canva.

Knowledge / Experience:

·         >2 years experience within a change delivery, project and/or training environment

·         Customer service focus

·         Mission orientated

·         Desirable London Market/Insurance knowledge

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Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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